Privacy Policy

Last updated: January 2026

MobysTrade Marketplace respects your privacy and is committed to protecting the personal data of all users of our marketplace platform, including visitors, buyers, sellers (vendors), and service providers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website, services, and applications (collectively, the “Platform“).

By accessing or using MobysTrade, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

MobysTrade is an online multi-vendor marketplace that connects buyers and independent vendors to trade products and services. Vendors operate their own stores on the Platform, while MobysTrade provides the technology, payment coordination, and support infrastructure.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

Full name
Email address
Phone number
Billing and shipping address
Account login details (username and encrypted password)
Government-issued identification (for vendor verification where required)

2.2 Vendor Information

If you register as a vendor, we may also collect:

Business name and description
Bank or payout account details
Tax or regulatory information (where applicable)
Store performance data (orders, earnings, ratings)

2.3 Transaction Information

Orders placed and fulfilled
Payment status and transaction references
Refunds, returns, and dispute records

Note: MobysTrade does not store full card or sensitive payment details. Payments are processed securely by third-party payment providers.

2.4 Technical & Usage Information

IP address
Browser type and device information
Operating system
Pages visited, time spent, and referring URLs
Cookies and similar tracking technologies

3. Checkout & Order Information (MobysTrade Marketplace)

We collect information about you during the checkout process on the MobysTrade Marketplace.

3.1 What We Collect and Store

While you visit our Platform, we may collect and store the following information:

Products you have viewed: used to show you recently viewed items and improve product discovery
Location, IP address, and browser type: used for security monitoring, fraud prevention, tax calculation, and shipping estimates
Shipping address: used to estimate delivery costs and to deliver your orders accurately

We also use cookies and similar technologies to keep track of cart contents while you browse the Platform.

When you place an order on MobysTrade, we may ask you to provide:

Full name
Billing address
Shipping address
Email address
Phone number
Payment-related details (processed securely by third-party payment providers)
Optional account details such as a username and password if you choose to create an account

3.2 How We Use This Information

We use this information to:

Send you order confirmations, delivery updates, and account notifications
Respond to your requests, including refunds, returns, disputes, and complaints
Process payments and help prevent fraudulent transactions
Create and manage your MobysTrade user account
Comply with legal and regulatory obligations, including tax and accounting requirements
Improve marketplace features, vendor performance, and overall user experience
Send marketing communications where you have explicitly chosen to receive them

If you create an account on MobysTrade, we will store your name, address, email address, and phone number to make future checkouts faster and more convenient.

3.3 Data Retention

We retain personal and order-related information only for as long as necessary to provide our services and to meet legal, tax, and accounting obligations. This may include your name, email address, and billing and shipping addresses.

We also retain product reviews, ratings, and comments if you choose to submit them on the Platform.

3.4 Who Has Access to Your Information

Access to your information is limited and controlled:

MobysTrade Administrators and authorized Marketplace Managers may access order and customer information to operate the Platform, resolve disputes, process refunds, and provide customer support.
Vendors (Sellers) only receive the information strictly necessary to fulfill orders placed with their store, such as the buyer’s name, delivery address, and order details.

All parties are required to handle personal data in accordance with this Privacy Policy.

3.5 Payments and Third-Party Services

MobysTrade does not store full card or sensitive payment details. Payments are processed securely through trusted third‑party payment gateways such as PayPal, Paystack, Flutterwave, or other supported providers.

When processing payments, relevant transaction data (such as order totals and billing information) is shared with the selected payment provider solely for payment processing and fraud prevention purposes.

Each payment provider manages your data in accordance with its own privacy policy. We encourage you to review the privacy policies of any payment provider you choose to use.

4. How We Use Your Information

We use collected information to:

Create and manage user and vendor accounts
Facilitate buying, selling, payments, and withdrawals
Verify identity and prevent fraud
Improve platform functionality and user experience
Communicate important updates, notices, and support messages
Enforce our Terms & Conditions and marketplace rules
Comply with legal and regulatory obligations

4. Cookies and Tracking Technologies

MobysTrade uses cookies and similar technologies to:

Remember user preferences
Enable essential site functionality
Analyze traffic and usage patterns
Improve security and performance

You may disable cookies through your browser settings, but some features of the Platform may not function properly.

5. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information only in the following circumstances:

5.1 With Vendors and Buyers

Buyer information (such as name and delivery address) is shared with vendors to fulfill orders
Vendor store information is visible publicly on the Platform

5.2 With Service Providers

We may share data with trusted third parties that help us operate the Platform, including:

Payment processors
Hosting and cloud services
Email and communication providers
Analytics and security services

5.3 Legal and Compliance

We may disclose information if required to:

Comply with applicable laws and regulations
Respond to lawful requests by authorities
Protect the rights, property, or safety of MobysTrade, users, or the public

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

SSL encryption
Secure authentication systems
Restricted access to sensitive data

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to:

Provide our services
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. Your Privacy Rights

Depending on applicable laws (including the Nigeria Data Protection Regulation – NDPR), you may have the right to:

Access your personal data
Correct or update inaccurate information
Request deletion of your data
Withdraw consent where processing is based on consent
Object to certain processing activities

Requests can be made by contacting us using the details below.

9. Third-Party Links

The Platform may contain links to third-party websites or services. MobysTrade is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

10. Children’s Privacy

MobysTrade is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Platform after changes means you accept the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

MobysTrade Marketplace
Email: mobystrade @gmail.com
Website: MobysTrade Marketplace

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You may wish to consult a qualified legal professional to ensure compliance with all applicable laws.